Refund Policy

Last updated: January 2025

We stand behind our product with a simple, transparent refund policy.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Trobyx subscriptions. If you're not completely satisfied with our service, you can request a full refund within 30 days of your initial purchase.

What's Covered:

  • First-time subscriptions (Basic and Pro plans)
  • Annual subscriptions (prorated refunds available)
  • Monthly subscriptions purchased within 30 days

How to Request a Refund

1

Contact Support

Email hello@trobyx.com with your refund request

2

Verification

We'll verify your account and purchase details

3

Process Refund

Refund processed within 3-5 business days

Required Information:

  • Account email address
  • Purchase date and subscription plan
  • Reason for refund (optional but helpful)

Refund Timeline & Processing

Processing Times

Request Review24-48 hours
Refund Processing3-5 business days
Bank/Card Posting5-10 business days

Refund Methods

  • Original Payment MethodRefunds are processed to your original payment method
  • Full Amount100% refund within the 30-day window
  • No Questions AskedSimple process with minimal requirements

Important Notes

Cancellation vs. Refund

Cancellation

Stops future billing but you keep access until your current period ends

Refund

Returns your money and immediately ends access to the service

What Happens After Refund

  • Your account access will be terminated immediately
  • All automation tasks will be stopped
  • Your data will be retained for 30 days for potential re-subscription
  • You can re-subscribe at any time with a fresh 30-day guarantee

Refund Exceptions

While we strive to accommodate all reasonable refund requests, the following situations may not qualify for a refund:

  • Accounts that have violated our Terms of Service
  • Requests made after the 30-day period
  • Excessive usage beyond plan limits that resulted in additional charges
  • Repeated refund requests from the same user (abuse prevention)

Questions About Refunds?

Our customer support team is here to help with any questions about our refund policy or to assist with your refund request.

Email: hello@trobyx.com

Subject Line: "Refund Request - [Your Account Email]"

Response Time: Within 24 hours during business days