Privacy Policy

Last updated: January 2025

Your privacy is important to us. This policy explains how we handle your information.

1. Introduction

Trobyx ("we," "our," or "us") operates the Trobyx platform and browser extension (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

  • Email address and account credentials
  • Profile information (name, company, job title)
  • Social media account information (LinkedIn, Twitter/X usernames)

2.2 Automatically Collected Information

  • Browser type and version
  • Device information and operating system
  • IP address and location data
  • Usage patterns and interaction data
  • Log files and error reports

2.3 Social Media Data

  • Authentication cookies from LinkedIn and Twitter/X
  • Profile data extracted through automation (followers, connections, posts)
  • Engagement metrics and interaction history
  • Public profile information from target accounts

2.4 Extension Data

  • Website visit data on LinkedIn and Twitter/X
  • Form submissions and user interactions
  • Authentication status and session data

3. How We Use Your Information

3.1 Service Provision

  • Authenticate and connect your social media accounts
  • Execute automation tasks and data extraction
  • Monitor automation progress and results
  • Provide customer support and technical assistance

3.2 Service Improvement

  • Analyze usage patterns to improve functionality
  • Develop new features and automation templates
  • Optimize performance and user experience
  • Conduct security monitoring and fraud prevention

3.3 Communication

  • Send service updates and important notifications
  • Provide customer support responses
  • Share product updates and new features
  • Send marketing communications (with consent)

4. Information Sharing and Disclosure

4.1 We DO NOT sell your personal information to third parties.

4.2 We may share information in the following circumstances:

  • Service Providers: Third-party vendors who assist with hosting, analytics, and customer support
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with merger, acquisition, or sale of assets
  • Consent: When you explicitly authorize sharing

5. Data Security

5.1 Security Measures

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Limited access to personal information on need-to-know basis

5.2 Social Media Cookies

  • Cookies are encrypted and stored securely
  • Used only for authorized automation tasks
  • Automatically expired based on platform requirements
  • Never shared with unauthorized parties

6. Data Retention

Account Data

Retained while your account is active

Automation Results

Stored for 12 months unless deleted earlier

Log Files

Automatically deleted after 90 days

Deleted Account Data

Removed within 30 days of account deletion

Contact Information

For questions about this Privacy Policy, contact us at:

Email: hello@trobyx.com

Support: Available through our help center